Privacy Policy – Pick Perfect

1. What information do we collect?

When you interact with Pick Perfect, we may collect information such as:

• Your name, email, phone number, and address
• Payment information if you book a service
• Details about your bookings or requests
• Feedback or comments you provide
• Any other information you share with us directly or through the Site

We collect this information when you:

• Visit or use our Site
• Create an account
• Contact us through email, chat, or forms
• Book a service or request a quote

We may also receive information from trusted third parties, such as service providers or contractors who help us operate our services.

2. How we use your information

We use the information we collect to:

• Make our services available to you and manage your bookings
• Communicate with you about your requests or our services
• Improve our Site and services, including analyzing patterns and user preferences
• Share feedback or testimonials (with your consent)
• Send you updates, reminders, or information you requested
• Share relevant offers or marketing materials (if you've opted in)
• Comply with legal obligations and protect our rights

[Space for unique Pick Perfect services or tools in the future]

We do not use sensitive personal information, like health or political details, for marketing purposes.

3. Who we share your information with

Your personal information may be shared with:

• Our team and professional advisors who help run our services
• Third-party service providers needed to deliver our services (for example, moving companies or payment processors)
• Organisations you've authorised us to share information with
• Law enforcement or government authorities, if required by law

We only share the information necessary to provide services or meet legal requirements.

4. Phone calls

If you call us, the conversation may be recorded for quality and training purposes. You can request a line where calls are not recorded if you prefer.

5. Keeping your information safe

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no system is 100% secure, so please also take precautions when sharing personal information online.

When we no longer need your information, we will safely delete or anonymize it, unless the law requires us to keep it.

6. International transfers

Our servers are in Australia. If you share information with others outside Australia, it may be stored or processed in another country.

7. Automated decisions

We generally do not use your personal information to make automated decisions that affect your rights.

8. Marketing and communications

If you'd like to stop receiving marketing emails or messages from us, you can:

• Click "unsubscribe" in any email we send
• Contact our Privacy Officer directly

9. Access, correction, and deletion

You can contact our Privacy Officer to:

• See what information we hold about you
• Request corrections if something is wrong
• Ask us to delete your information

We may need to verify your identity before processing these requests.

For privacy questions, contact us at [email protected].