Privacy Policy
How we collect, use, store, and protect your information.
At Pick Perfect, your privacy matters. This policy explains how we collect, use, store, and share your personal information when you use our website https://www.pickperfect.com.au and our services.
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) to ensure your information is handled responsibly and in accordance with applicable law.
Information We Collect
When you interact with Pick Perfect, we may collect the following information:
- Your name, email, phone number, and address
- Payment information if you book a service
- Details about your bookings or requests
- Feedback or comments you provide
- Any other information you share with us directly or through the Site
We collect this information when you:
- Visit or use our Site
- Create an account
- Contact us through email, chat, or forms
- Book a service or request a quote
We may also receive information from trusted third parties, including service providers and contractors who assist us in operating our services.
How We Use Your Information
We use the information we collect to:
- Make our services available to you and manage your bookings
- Communicate with you about your requests or our services
- Improve our Site and services, including analyzing patterns and user preferences
- Share feedback or testimonials (with your consent)
- Send you updates, reminders, or information you requested
- Share relevant offers or marketing materials (where you have opted in)
- Comply with legal obligations and protect our rights
- Support unique Pick Perfect services or tools in the future
We do not use sensitive personal information, such as health or political details, for marketing purposes.
Information Sharing
Your personal information may be shared with:
- Our team and professional advisors who help run our services
- Third-party service providers required to deliver our services (e.g. moving companies or payment processors)
- Organisations you have authorised us to share information with
- Law enforcement or government authorities, if required by law
We share only the information necessary to provide our services or meet legal requirements.
Phone Calls
Telephone conversations may be recorded for quality assurance and training purposes. You may request to be transferred to a line where calls are not recorded.
Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. While we implement appropriate safeguards, no system can guarantee complete security. We encourage you to exercise caution when sharing personal information online.
When we no longer require your information, we will securely delete or anonymise it, except where we are legally required to retain it.